Exam Fee Refunds
Although the Board incurs a cost related to all approved Exam applications, the Board approved a temporary policy allowing the Board’s Executive Staff to approve and issue Exam fee refunds to candidates who can no longer take planned Exam sections because of Hurricane Helene or the September 27, 2024, tornado in Nash County.
To be eligible to request an Exam fee refund, the candidate must have an approved initial or re-exam application on file with the Board. The application must be open, meaning the candidate has not yet sat for the Exam section. If the candidate has already scheduled a testing appointment for a section, the candidate must contact Prometric to cancel the appointment. If a candidate does not cancel the appointment, they will be identified as a “no show” and incur additional costs.
To request a refund, a candidate must send Phyllis Elliott, Exam Specialist
- their full name,
- their candidate ID number, and
- the reason for the refund request.
If multiple Exam sections are involved, the candidate must identify whether the refund request is for all open Exam sections or a specific section.
The Board’s Executive Staff will review the refund request and take appropriate action to process it. Because the Board does not maintain personally identifying information related to credit or debit card transactions, the Board staff will request this information if a candidate’s refund request is approved. The Board will refund the administrative and test section fees paid with the approved Exam application. When the candidate is available to resume testing, they will be required to make payment based on the original filed status of their application, initial or re-exam.
Extended Notice to Schedule
For Exam candidates who plan to continue the testing process but need additional time because of the natural disasters, the Board can extend existing Notices to Schedule (NTS). The standard NTS is valid for six months, starting when an application is approved; a separate NTS is generated for each approved Exam section. With the scheduling of the Discipline sections of the Exam limited to the first month of each quarter in 2025, it may be beneficial for a candidate to extend the NTS to a date that would allow the candidate to continue the testing process.
To request an NTS extension, a candidate must send Phyllis Elliott, Exam Specialist
- their full name,
- their candidate ID number,
- their reason for the NTS extension request, and
- the additional time needed (30 days, 60 days, etc.).
If multiple NTSs are involved, the candidate must identify whether the extension request is for all open NTSs or a specific NTS.
A candidate must decide between requesting an Exam fee refund or an NTS extension. The Board realizes that taking the CPA Exam is a financial investment, and candidates may be in a position where the Exam fees could be better used for their personal recovery efforts. However, sitting for the CPA Exam is a long-term investment in a candidate’s future, and the extended NTS option may allow an Exam candidate to continue a planned testing schedule and navigate the delays caused by the impacts of the natural disasters.
Please contact Phyllis Elliott, Exam Specialist, with questions about requesting an Exam fee refund or a Notice to Schedule extension.